Manage future charges
Sign in at mail.bittuicloud.com and open Billing to view your subscriptions, payment history, invoices and available renewal controls. If an automatic payment mandate exists, use the available cancellation control or contact support@bittuicloud.com. Ask your payment provider to confirm the mandate status if needed. Cancelling a renewal does not automatically refund a completed payment.
Request a review
Email support@bittuicloud.com from your account address with the order or payment ID, purchase date and reason for the request. Do not include full card details, passwords or one-time codes. Tell us promptly if a mailbox was not provisioned, you were charged twice or the amount differs from checkout. We will investigate the charge and the service supplied.
Refund decisions and payment method
Eligibility depends on the offer accepted at checkout, service activation and any applicable mandatory rights. We do not publish an unconditional money-back period for mail hosting. Approved refunds are processed through the original gateway to the original payment method; bank processing times vary. A requested refund remains pending until confirmed.
Separate services, separate policies
The refund policy on bittuicloud.com describes case-support and website-development services and their prices. Those service-specific fees and cancellation windows do not describe BITTU Mail plans. Contact our support team for the terms attached to your mail order.
Contact & company details
Privacy and legal: legal@bittuicloud.com. Mail account and payment support: support@bittuicloud.com. Company details and official verification: bittuicloud.com/legal.