A domain or mailbox change can leave several records out of step: the address you use, the mailbox provisioned for it, and the subscription or checkout details tied to your plan. Do not assume that changing one automatically updates the others. Review the account information available to you, confirm which mailbox and domain are currently provisioned, and check the live terms before relying on a renewal date or storage allowance. The right checks depend on your account role and provisioning state, so treat the authenticated account view—not an old note or invoice—as the place to verify current details.
The useful bits
- Check the account’s current plan and billing terms through the authenticated account view or checkout.
- Confirm that the changed domain and mailbox are provisioned as intended; an alias is not a separate login.
- Use the account’s current storage allowance and terms rather than assuming they carried over.
Separate the change into three records
First identify what changed: the domain, the mailbox address, or both. Then distinguish that change from the subscription record. A new address does not, by itself, establish that a plan was transferred, that a new mailbox was created, or that the billing details were updated. Likewise, a mailbox alias may deliver or represent another address without being an independent mailbox or login.
Write down the old and intended domain and mailbox, along with the plan you believe should apply. This gives you a simple comparison when you inspect the account. Avoid treating a display name, forwarding arrangement, or alias as proof that a mailbox has been provisioned under the new domain.
Before: [user]@old.example.com Intended: [user]@new.example.com Plan to verify: [current plan name]
Inspect the account that owns the plan
Sign in or recover access only through https://mail.bittuicloud.com. Review the authenticated account information available to you for the current plan, billing or checkout record, and the account or mailbox associated with it. If you cannot find a relevant control, do not assume it exists for every account: available actions can depend on role, plan, and provisioning state.
For current prices, upfront term totals, taxes, availability, and renewal terms, check /pricing or the authenticated checkout. Do not rely on a saved quote, an old checkout screen, or a previous plan description as the current terms. A one-time checkout does not imply an automatic charge or mandate.
Verify the domain and mailbox separately
If you are an authorised workspace or domain administrator, inspect only domains you administer in /workspace. Check that the intended domain and mailbox appear in the available administration view and that the mailbox is in the expected provisioning state. Controls and visible information vary with role, plan, and provisioning; permissions and quotas are enforced server-side.
If the domain or mailbox is missing, or the state does not match what you expected, pause before making another purchase or promising the address is ready. Use the account’s available support or administration process to clarify the record. Public DNS diagnostics are not offered, so do not expect a public diagnostic tool to confirm your domain setup.
Match storage and plan to the actual mailbox
Once you identify the provisioned mailbox, compare its plan and storage with the allowance you expect. Free personal @bittumail.tech mailboxes start with 500 MB. Business Starter, Standard, and Premium provide 10, 20, and 50 GB per mailbox, respectively. These figures describe the stated plan allowances; they do not confirm which plan is currently attached to a particular mailbox.
For a business mailbox, check the actual plan and provisioning rather than assuming a domain change moved the old allowance. If you are comparing an available plan or changing a purchase decision, verify the live terms at /pricing or authenticated checkout before proceeding.
Use a small reconciliation checklist
Before considering the change complete, compare the account and workspace information you can access. Record what each view confirms, and leave unresolved items clearly marked rather than inferring a successful transfer.
- The intended domain is listed for the authorised workspace account, if applicable.
- The intended mailbox is present and its provisioning state is clear.
- The mailbox’s plan and storage allowance match the current account information.
- The billing or checkout record reflects the intended purchase; current term, tax, and renewal details have been checked.
- Any alias is identified as an alias, not assumed to be a separate mailbox or login.
Confirm by checking the changed address
After the account view shows the intended mailbox as provisioned, sign in using the appropriate mailbox credentials and confirm that you reach the expected account. If you have authorised access to both old and new mailboxes, check each separately; access to one does not establish that the other shares its plan or storage.
If the address is not available, the plan looks different from the account record, or the expected storage is unclear, stop and resolve the mismatch through the account’s available process. Keep the old records for comparison, but use the current authenticated account view and live pricing or checkout terms to decide what is active. That confirms what the account currently shows without assuming a domain change automatically changed billing.
About this guide
Prepared with AI assistance for the BITTU Mail editorial library. Check important details against your original messages and current account settings. Product access depends on your role, plan and provisioning state. Provider interfaces and requirements can change.
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